Please provide your name as it would appear on your order, order reference and the date you received our dispatch note, this will help us to deal with your query quickly for you. If your parcel has not arrived within 15 working days of receiving our dispatch notice and it is not at the local depot, then please contact us. When placing the order, please consider providing a mobile number, this will allow the Courier Company to text you notifications about your consignment. Please, note that orders dispatch on a Friday would be delivered next Monday. If you parcel is more than 1 days late, we would recommend checking with neighbours and the local sorting office before contacting us.ĭelivery by courier - is 48 hour delivery from date of dispatch. Royal Mail do not always leave a calling card and it may be at the sorting office. If your parcel is too big to fit through a letterbox, it can lead to a missed delivery. Please, note that orders dispatch on a Friday would be delivered next Monday unless Royal Mail Saturday Special Delivery is selected as shipping option. Royal Mail Next Day - is a guaranteed next working day delivery from date of dispatch. If you parcel is more than 2 days late, we would recommend checking with the local sorting office quoting your tracking number before contacting us. It is company policy to specify the local depot as a Safe Place, unless instructed otherwise. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox.
#Dockatot deluxe plus full#
Royal Mail Tracked 48 - usually takes 2-3 working days after the date of dispatch and offer full tracking information, which can be checked on the Royal Mail website. Royal Mail Tracked 24 - usually takes 1-2 working days after the date of dispatch and offers full tracking information, which can be checked on the Royal Mail website.
If you parcel is more than 5 days late, we would recommend checking with neighbours and the local sorting office before contacting us. Royal Mail Economy - usually takes 3-5 working days after the date of dispatch. If you parcel is more than 3 days late, we would recommend checking with neighbours and the local sorting office before contacting us. Royal Mail Standard - usually takes 1-3 working days after the date of dispatch. If you require a fast service please let us know before checkout so we can accommodate your request.
We will inform you how which service we use with your dispatch notice. Listed Below are some of the delivery methods we use. In any case where this occurs we will affect delivery of your goods through a reputable postal carrier as listed below.Īfter Purchase of Goods, we will send you a confirmation of delivery with an estimated delivery time and the delivery service used. Any changes made will be for the sole purpose of ensuring the fastest and safe arrival of your goods, any extra costs involved in such changes will be paid for by us. This can include adding 'signed for' services to packages where we require delivery confirmation or using a different service from those listed above. We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. Items larger than standard may be sent by courier at our expense. These shipping options will be automatically calculated in the cart and no codes are needed to qualify for this offer.
#Dockatot deluxe plus for free#
For customers in the UK who qualify for free shipping based on their order value we will usually use Royal Mail economy for orders between up to £49.99, and Royal Mail Signed for for all orders over £50.00.
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